A multi-layered client-server architecture web app.
Atmo Light
https://www.euvic.com/atmo-platform/
WHERE
Wroclaw
MY TASKS
User Research, User Flows,
Information Architecture,
Low & High Wireframes,
Prototyping, Usability Testing
WHAT
Web App
MY ROLE
UX/UI Designer
Overview
Atmo Light is a product that allows the effective creation of highly efficient multi-layered thin client applications. New functionalities are delivered accordingly to current business needs, translating into quick and effective customization of functional modules. The modules are tailored to support specific IT processes (in accordance with ITIL) as well as other workflow-based processes.
Problem
Atmo Light is a response to problems its predecessor - Atmosfera, released in 2004, started to face. Maintenance and the old platform became problematic, and with the growth of new technologies and markets, support of outdated tools became less profitable or future-oriented.
Solution
Gather as much feedback from users of the old platform, keep what was good in the old product, and focus on new possibilities and ways to provide better products to users. The company already had in mind a multi-layered client-server architecture, that would allow a better service of needs of clients and their users.
Voice of Users
I gathered the data from client feedback, known issues, and surveys and took those through a card-sorting exercise. Based on common themes, I created a user persona that supported further decision making.
Alex is an experienced IT Administrator who is well-versed in ITIL and workflow-based processes. They face challenges related to complex approval workflows and tracking process status. The current tools are seen as somewhat efficient but have limitations in terms of configuration and interface complexity. Integration with other systems and data consistency management are pain points for Alex. Customization and adaptability are critical to align the tools with specific IT processes. Collaboration and communication features play a significant role in their work.
Insight #1
Streamlining Approval Workflows
Insight #2
Enhanced Visibility and Tracking
Insight #3
Customization and Adaptability
GOAL: Visual workflow that allows users to create and manage approval workflows easily. Automated notifications, status tracking, and approval history to streamline the process.
GOAL: Interactive dashboards that offer real-time insights into IT processes, enabling users to monitor performance, identify bottlenecks, and make data-driven decisions. Visual representations and customizable reports.
GOAL: Users should be allowed to customize workflows, forms, fields, and automation rules to align with their specific IT processes. Offer a user-friendly interface for customization without the need for extensive coding or technical expertise.
From Findings To Features
One of the recently added improvements pointed precisely to one of the insights:
Customization and Adaptability - concluded in the early phase o research. Example
of pre-prepared templates that help users streamline part of the day-to-day tasks.
Glance at Competition
Common strengths:
Field-specific functionalities (project info and documentation), great focus and specialization in issue tracking and coordination, wide seamless integration, customizable workflows and permissions, real-time collaboration features .
Overwhelming or cluttered interface, limited customization options for adapting workflows to specific projects, additional and/or knowledge might be required to navigate easily,
Weaknesses:
Opportunities:
Improved User Experience: Focus on creating a highly intuitive and user-friendly interface that offers a seamless and efficient user experience, addressing any usability pain points reported by users of existing apps.
Simplified Task Management: Develop an app with a streamlined task management system, providing users with intuitive tools for prioritizing activities, tracking progress, and meeting deadlines, while ensuring flexibility to adapt to various project requirements.
Seamless Integration: Provide seamless integration with commonly used software and tools in the construction industry, allowing for efficient data exchange and collaboration between different stakeholders and project teams.
Process:
Sketches.
Breadboarding.
Wireframes.
My process began with some of my initial ideas, wireframes, and breadboarding.
After that goes through mockups, flows, and high-fidelity designs and prototypes.
